Terms and Conditions

PRIVACY POLICY

We know your privacy is important to you. That’s why we won’t sell, rent, or loan your private information to any third party.

Your Shipping Information

In order for us to ship to you, you have to provide your name, billing and shipping addresses, email address, phone and credit card number. We call this your “Personal Information”.

This information is used solely by Canine Care Products, LLC and is stored in a secure environment. We do not rent, sell or lend your information to anyone else.

Opt-out Email Policy

We will send email for customer service purposes to share information, announce new products, special discounts, or holiday promotions.

If you don’t want to receive them, you can always let us know and we’ll remove you from our list. Just send an email to customerservice@caninecareproducts.com or click the “unsubscribe” link at the bottom of our emails.

Your Pets

We’d love to hear from you and you see pictures of your pet enjoying our products. Got a picture of your pet wearing the Snuggy Boots Suspender System? Send it to us and we may use it on our website or in social media.

Security of the Information You Provide

Among our top priorities is keeping your Personal Information secure. This site uses Secure Sockets Layer (SSL) technology, certification AES-256, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser’s window.

Use of Cookies

We use cookies to provide our customers with streamlined ordering and other useful features. Cookies are pieces of information that are stored by your browser on your computer’s hard drive. Cookies make Web surfing easier for you by saving your customer identification information while you’re at our site.

The use of cookies has become an industry standard used by most major Web sites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that if you want to.

RETURNS

What is your return policy?

Canine Care Products Guarantee is to deliver high-quality products, in good condition, to your door.

We accept returns on undamaged, unused items, 30 days from the original purchase date. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item.

Please email us at customerservice@caninecareproducts.com or call us at 352-375-4139 to obtain return authorization before returning any product. Please have your Canine Care Products Order number ready when you call. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA (Return Merchandise Authorization) number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.

Cancelled orders: We do not bill customers for their order until after the products have shipped.

That means if you decide to cancel the order before we ship it, just send us an email at customerservice@caninecareproducts.com. We usually ship within 24 hours.

If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. Please contact us for more information.  Once the merchandise is returned to our company, we will issue a refund.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Canine Care Products, LLC are not responsible for the products, services, and content on the third party website.

Affiliate Program

The Affiliate program is a partnership between caninecareproducts.com and a linking site where the linking site receives a commission for every sale that is generated through their link. We collect a potential affiliates’ email address and website address. None of this information is rented, shared, or sold.

COPYRIGHT

This website and its content is copyright of Canine Care Products, LLC – © Canine Care Products 2012. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

ACCEPTANCE of TERMS & CONDITIONS

It is agreed by you that by using this site you confirm that you have read and agree to all the terms and conditions.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact customerservice@caninecareproducts.com. Or fill out this form.